tk989 Terms and Conditions

1.1 — Definitions and Application

In this document, "Platform" refers to all websites, mobile sites, and related services of tk989. "User" refers to any person who creates an account or uses services on the Platform. "Company" refers to the entity operating tk989.

• These terms and conditions apply at all times and remain in effect without modification.
• The Company reserves the right to amend these terms at any time.
• Continued use of the Platform after amended terms are published will be considered acceptance of the new terms.
• In the event of any dispute, the English version shall serve as the governing document.

1.2 — Scope of Services

tk989 provides the following services:

• Sports Betting — cricket (including BPL, T20, IPL), football, kabaddi, and other sports.
• Live Casino Games — card games, roulette, and other live dealer games.
• Slot Games — slots and fishing games from various providers.
• Bonuses and promotional offers.

The Company reserves the right to add or withdraw any service at any time.

2.1 — Registration Rules

When creating an account on tk989, users must provide accurate and complete information. Providing false or misleading information may result in account cancellation.

• Each individual may create only one account.
• Creating multiple accounts is strictly prohibited and will result in account cancellation and forfeiture of deposited funds.
• An account may only be used by the person who registered it.
• You may not allow third parties to use your account.

2.2 — Identity Verification (KYC)

tk989 reserves the right to verify a user's identity at any time. The verification process may be mandatory for withdrawals.

• A copy of your National ID (NID) or passport may be requested.
• Proof of ownership of the payment method may be requested.
• The Company reserves the right to suspend withdrawals until verification is complete.

2.3 — Password and Security

You are solely responsible for the security of your account. Use a strong password and do not share it with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

3.1 — Age Requirement

To use tk989 services, you must be 21 years of age or older. Minors are completely prohibited from creating an account or playing games on this platform.

3.2 — Geographic Restrictions

Our services are operated for users in Bangladesh. Attempting to access the platform from restricted regions using a VPN or proxy may result in account cancellation. Users must confirm for themselves that online gaming is legally permitted in their country.

4.1 — Deposit Rules

The following methods are accepted for depositing funds into tk989:

• bKash
• Nagad
• Rocket
• Upay

Only deposits from a payment account registered in your own name are accepted. Deposits from accounts in a third party's name are not accepted and such transactions may be forfeited.

4.2 — Withdrawal Rules

Withdrawal requests generally take 10 to 45 minutes to process. The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be suspended in cases of suspicious activity.
• Withdrawals may be delayed if verification is not complete.

4.3 — Anti-Money Laundering Policy

tk989 follows a strict policy on preventing money laundering. Any suspicious transaction will be investigated and the relevant authorities will be informed if necessary. Using the platform for money laundering or any illegal activity is strictly prohibited, and in such cases the account will be closed immediately.

5.1 — Welcome Bonus

New users are eligible to receive a 120% welcome bonus on their first deposit, up to ৳15,000. The following conditions apply to receiving the bonus:

• The bonus applies to the first deposit only.
• To withdraw bonus funds, you must wager 20 times (20x) the bonus amount received.
• The bonus balance cannot be withdrawn before wagering is complete.
• Winnings generated from the bonus are withdrawable.

5.2 — VIP Program

tk989's VIP program has four tiers, with weekly cashback provided at each tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

You can advance to a higher tier based on gameplay activity and loyalty.

5.3 — Bonus Abuse

The Company uses sophisticated methods to detect any attempt to abuse bonuses. The following will be considered bonus abuse:

• Attempting to claim bonuses through multiple accounts.
• Exploiting game rules to fulfill wagering requirements.
• Coordinated betting or match betting.

If bonus abuse is proven, the Company reserves the right to cancel the bonus and all winnings earned from it, and to close the account.

6.1 — Fair Play Policy

tk989 is committed to ensuring a fair and transparent gaming environment. Fair play is ensured on our platform and the results of all games are not predetermined.

• All slots and table games are operated using Random Number Generator (RNG) technology.
• Live dealer games are broadcast live and are monitored.
• If a technical error in any game affects the outcome, the related bet will be cancelled.

6.2 — Prohibited Activities

The following activities are strictly prohibited:

• Using any type of cheating software or bots.
• Any attempt to influence game outcomes.
• Illegal collusion with other players.
• Exploiting technical vulnerabilities or bugs in the platform.
• Aggressive or abusive behaviour.

Violating these prohibitions will result in immediate account closure and deposited funds may be forfeited.

6.3 — Special Rules for Sports Betting

The following rules apply when betting on cricket, football, or other sports:

• If an event is cancelled or postponed, the bet will be cancelled and funds will be returned.
• Live betting odds are subject to change, and the odds at the time the bet is confirmed are final.
• The Company reserves the right to cancel bets related to suspected match fixing.
• Bets placed before a match begins are generally settled according to predetermined rules.

7.1 — Voluntary Limit Setting

tk989 believes that gambling is a form of entertainment, not a source of income. Users can set the following limits on their own:

• Daily, weekly, or monthly deposit limits.
• Maximum bet amount.
• Self-Exclusion for a specified period.
• Cooling-Off Period.

To learn more about these features, visit our Responsible Gaming page.

7.2 — Problem Gaming

If you feel that gaming is having a negative impact on your life, please seek help. Our support team is available 24/7 for you. To address gaming addiction, we offer self-exclusion features and, where needed, guidance toward professional support.

8.1 — Data Collection & Use

Protecting your personal information is our priority. We collect only the necessary data and use it for providing services, verifying identity, and meeting legal obligations. To read our full privacy policy, visit the Privacy Policy page.

8.2 — SSL Encryption & Security

tk989 uses SSL encryption technology to keep all data transfers secure. Financial transactions and personal information are processed with the highest level of security. Our servers and databases are regularly subjected to security audits.

9.1 — Closure at the User's Request

Any user may request to close their account at any time. Before closing the account, withdraw any available balance (provided verification is complete). Contact our support team via live chat.

9.2 — Closure at the Company's Initiative

The company may suspend or close an account at any time for the following reasons:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Providing false information.
• Evidence of being underage.
• Operating multiple accounts.
• Bonus abuse.

Upon account closure, any valid balance (excluding bonuses) will generally be returned; however, in cases of rule violations, the entire balance may be forfeited.

10.1 — Service Disruption

tk989 strives to keep the platform running at all times, but service may be disrupted due to technical issues, maintenance, or third-party causes. The company's liability for direct losses in such situations is limited.

• The service may be temporarily unavailable for maintenance.
• The company is not liable for losses caused by internet connection disruptions.
• Bets affected by system errors will be reviewed.

10.2 — Losses & Compensation

Winning is not guaranteed in gaming. Users use the platform with conscious acceptance of this risk. The company is not obligated to provide compensation for gaming losses. The user is solely responsible for their own decisions.

11.1 — Amendment Policy

tk989 reserves the right to amend these terms and conditions at any time. For significant changes, users will be notified via their registered email or through a notice on the platform.

• Continuing to use the platform after amended terms are published constitutes acceptance of the new terms.
• Changes to the terms generally take effect 7 days after publication.
• In urgent situations, changes may take effect immediately.

11.2 — Applicable Law

These terms and conditions shall be governed by applicable law and jurisdictional principles. Any disputes will be resolved through negotiation wherever possible.

12.1 — Support Services

For any questions or complaints regarding these terms and conditions, please contact us:

• 24/7 live chat support — assistance available in Bengali.
• Email: [email protected]

Our support team is always ready to help resolve your issues.