Help Center
tk989 Frequently Asked Questions
From opening an account to withdrawing via bKash, bonus terms to responsible gaming — you will find detailed answers to everything here.
Many questions can come to mind before joining tk989 or while playing. On this page we have provided direct and simple answers to the questions asked most often by Bangladeshi players. Account registration, transactions via bKash and Nagad, the welcome bonus, cricket betting, slot games, and safe gaming rules — everything is organized here. If you do not find your question, contact us via 24/7 live chat.
Account and Registration
To open an account at tk989, you need an active mobile number and a valid email address. Fill in your name, date of birth, and password in the registration form and your account will be ready within a few minutes. The entire process can be completed in Bengali. Please note that only those aged 21 or above can register.
No, each person is allowed only one account at tk989. Creating multiple accounts is a violation of our rules and may result in account termination and balance forfeiture. If you are having trouble accessing your account, please get help via live chat.
Go to the login page and click the "Forgot Password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. If you run into any issues during the process, 24/7 live chat support is available.
tk989 as a fair play platform may need to confirm a user's identity. A request to verify your identity may come at the time of withdrawal or after a certain level of betting activity. This is done to protect your account and funds. Verification can be completed easily by submitting a photo of your national ID card or passport.
First make sure Caps Lock is off and that you are entering the correct email or mobile number. Clear your browser cache and try again. If the problem persists, reset your password from the tk989 Login page or contact us directly via live chat. Our support team is active in Bengali 24 hours a day.
Deposits and Withdrawals
Deposits made with bKash are generally instant. Your tk989 account balance is updated within seconds of the payment being completed. If there is a delay for any reason, share your payment reference number in live chat and we will resolve it quickly. The minimum deposit amount is ৳200.
tk989 currently supports four popular mobile banking methods in Bangladesh: bKash, Nagad, Rocket, and Upay. Both deposits and withdrawals can be made through all of these methods. The minimum deposit is ৳200 and the minimum withdrawal is ৳500 — the same rules apply across all methods.
Withdrawal requests from tk989 to Nagad are generally processed within 10 to 45 minutes. It may take a little longer at night or during busy periods, but the funds reach your Nagad account within 45 minutes at most. The same timeframe applies to Rocket and Upay as well.
tk989 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges according to their policies. Please contact the relevant service provider for details on that.
If more than 45 minutes have passed and your withdrawal is still pending, please contact us via live chat or at [email protected]. Share the withdrawal amount, date, and the method you requested it through and we will investigate and resolve it quickly.
Games and How to Play
To bet on BPL or any other cricket match, go to the cricket section and select an ongoing or upcoming match. You can place bets on various markets including match winner, toss, top batter, and over/under. In-play betting is also available during live matches. Review the odds and stake amount carefully before confirming your bet.
Go to the slots section and choose a game you like. Once the game loads, set your bet amount and press the spin button. A variety of popular slots are available at tk989 including Sweet Bonanza and Gates of Olympus from Pragmatic Play and Fortune Gems from JILI. Click the "i" or "?" icon in any game to view the specific rules for that game.
Yes, the live casino section at tk989 features real human dealers with real-time live streaming from top providers such as Evolution Gaming and Ezugi. You can experience playing with live dealers in roulette, baccarat, blackjack, and more. With a good internet connection, you can play smoothly from your mobile as well.
RTP is a measure of the average long-term return of a game — the higher the RTP, the greater the chance of getting more back on average over many rounds. It is expressed as a percentage and is based on statistics from thousands of rounds; it does not guarantee the outcome of a single session. All games at tk989 are sourced from certified software providers who ensure fair play.
Yes, tk989 is fully mobile-friendly. All games can be played directly from a mobile browser on both Android and iOS devices — no separate app download is needed. Cricket betting, slots, and live casino all display well on a smartphone screen.
Aviator is a crash-style game developed by Spribe. In the game, a plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes. If you exit in time, you win your stake multiplied by the multiplier. The game runs entirely on a random algorithm.
Bonuses and Promotions
A 120% welcome bonus is available on your first deposit at tk989, up to a maximum of ৳15,000. This means if you deposit ৳1,000, a total of ৳2,200 will be added to your account. The bonus is added automatically on your first deposit after registration. A 20x wagering requirement must be met before the bonus can be withdrawn.
Wagering requirement means you need to place bets a certain number of times using the bonus funds. A 20x requirement at tk989 means you need to wager 20 times the bonus amount. For example, if you receive a ৳2,000 bonus, you need to complete ৳40,000 in bets before it becomes withdrawable. Bets from slots, live casino, and sports all count toward this.
tk989 has four VIP levels: Bronze, Silver, Gold, and Platinum. You move up to a higher level automatically through regular play. Bronze members receive up to 0.3% weekly cashback, Silver members receive 0.6%, Gold members receive 0.9%, and Platinum members can enjoy up to 1.2% weekly cashback.
The 120% welcome bonus is available only once — at the time of your first deposit. However, tk989 regularly offers reload bonuses, tournament bonuses, and promotional offers on special occasions such as the BPL season or Eid. Check the promotions page regularly or ask in live chat to stay updated on these offers.
Weekly cashback for VIP members is added to their account at a set time each week. The cashback amount depends on your VIP level and your total betting activity for that week. Cashback is directly withdrawable and has no additional wagering conditions attached.
Security and Responsible Gaming
tk989 uses SSL encryption to keep all data transmissions secure. Your personal information and financial data are not shared with third parties. Modern firewalls and regular security audits are used to protect our servers. Please read our privacy policy for more details.
A minimum age of 21 is required to open an account and play any game at tk989. Minors opening accounts is strictly prohibited. If accurate information is not provided during age verification, the account may be terminated. We are committed to responsible gaming.
Gambling is for entertainment — it should never be used as a solution to financial problems. If you notice signs of losing control, contact our live chat right away or visit our responsible gaming page. We offer the option to set deposit limits and take a temporary break.
Yes, tk989 offers self-exclusion. If you want to take a break from playing for a while, submit a request via live chat or email. Your account can be temporarily or permanently deactivated for a specific period (7 days, 1 month, or long-term). Responsible gaming is our priority.
All games at tk989 are sourced from globally recognized game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These providers have their random number generators (RNG) verified by independent auditors. As a result, outcomes are completely random and free from manipulation.
Our support team is active 7 days a week, 24 hours a day. The fastest assistance is available through live chat in Bengali — you will find the chat button at the bottom corner of any page. To contact us by email, use the address [email protected].
Still have questions?
Our Bengali-speaking support team is with you around the clock. Get an instant reply via live chat, or reach out by email for more details.
24/7 Live Chat — Support in Bengali
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Responsible Gaming
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