Protecting Your Information
Is Our Priority

tk989 is a trusted online casino and sports betting platform in Bangladesh. To use our services, you are required to provide certain personal information. In this privacy policy we have explained in detail how your information is collected, for what purposes it is used, how long it is retained, and what rights you have over your information.

By registering on our platform or using our services, you are agreeing to this privacy policy. We recommend that you read this policy carefully. If you have any questions, please contact our 24/7 live chat support or reach us at [email protected].

2.1 Information You Provide Directly

When you open an account at tk989 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Current address and national ID / passport details (for KYC verification)
• Financial information such as bKash, Nagad, Rocket, or Upay account numbers
• Your transaction history and information relating to your gaming activity
• Information provided when contacting customer support

2.2 Information Collected Automatically

When you use our website or app, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and hardware configuration
• Page visits, click patterns, and site navigation data
• Login time, session duration, and inactivity information
• Data collected through cookies and similar tracking technologies

3.1 Service Operations

We use the information you provide for the following purposes:

• To create and manage your account
• To process all financial transactions including deposits and withdrawals
• To verify your identity and age (KYC process)
• To provide you with applicable bonuses, promotions, and rewards
• To provide 24/7 customer support in Bengali
• To ensure platform security and prevent fraud

3.2 Legal and Security Purposes

We use your information to:

• Comply with applicable laws on preventing money laundering (AML/CFT policy)
• Ensure responsible gaming and identify the risk of excessive gambling
• Investigate suspicious activity or fraudulent behaviour
• Enforce our terms and conditions
• Handle dispute resolution and manage legal claims

3.3 Communication and Service Improvement

We use information to improve your experience:

• To send important account updates and security alerts
• To provide customised game recommendations based on your preferences
• To analyse and improve platform performance
• To inform you of promotional offers and special opportunities, where you have given your consent
• To resolve technical issues and provide assistance

4.1 Data Retention Period

We retain your personal information only for as long as is necessary to provide our services or meet legal obligations. Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal requirements. Financial transaction records and KYC documents may specifically require long-term retention.

4.2 Security Measures

tk989 uses industry-standard technology to keep your information secure:

• 256-bit SSL encryption technology for all data transmission
• Encrypted data storage in secure data centres
• Firewalls and access controls to prevent unauthorised access
• Regular security reviews and vulnerability testing
• Data access restricted to a limited number of staff (principle of least privilege)
• Suspicious activity monitoring and automated alert systems

5.1 Information Sharing Policy

tk989 never sells your personal information to third parties for commercial purposes. However, in certain circumstances, limited information sharing may take place:

• Payment service providers: Necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete transactions
• Identity verification services: Approved third-party services may be used for KYC and age verification processes
• Legal authorities: Information is provided at the request of government authorities under a court order or applicable law in Bangladesh
• Technology partners: Technology providers required to operate the platform, who are contractually bound to comply with our privacy standards

5.2 Data with Game Providers

We work with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Ezugi, Evolution Gaming, and NetEnt. These providers may only receive anonymous session data necessary for running the games — your personal identity or financial information is never shared.

6.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that help our website remember your preferences and improve your experience. tk989 uses the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled
• Functional cookies: Save your language and display preferences
• Analytics cookies: Help improve the platform by analysing user behaviour
• Security cookies: Used to detect fraud and keep your account secure

6.2 Managing Cookies

You can manage or delete cookies from your browser settings. However, disabling essential cookies may mean that some important features of our platform are no longer available. For more information, please contact us directly.

7.1 Your Rights Over Your Information

As a tk989 user, you have the following rights:

• Access: The right to know what information we hold about you and to receive a copy
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that processing of your information be limited in certain cases
• Right to object: The right to request removal from marketing communications
• Data portability: The right to receive your information in a structured format

7.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us. We generally respond to your request within 30 days. Please note that some requests may not be fulfilled partially or fully due to legal obligations, security requirements, or ongoing investigations. No request can be completed without verifying your identity.

tk989 provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification at the time of registration is mandatory. If we are informed or identify that a user is under 21, their account will be suspended immediately and any information collected will be deleted as soon as possible. If you have any information regarding this, please notify us at [email protected].

tk989 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will send a notification to your registered email address. Continued use of the platform after any changes will be considered as your acceptance of the new policy. We therefore recommend checking this page regularly.